Refund Policy

Refund Policy - the basics

Change of Mind

• As many of our products are custom-made or printed to order, we do not accept returns, cancellations, or provide refunds for a change of mind, customer error, or incorrect ordering.

Damaged or Faulty Items​

• If your order arrives damaged, please notify us immediately upon delivery. To help us fast-track your replacement through our transit insurance provider, we strongly recommend filming a quick video of your unboxing process.

• If a video is unavailable, you must provide clear, high-resolution photographs of both the damaged item and the external shipping box/packaging within 48 hours of delivery. All claims are subject to evaluation to distinguish genuine transit damage from post-delivery accidental drops or misuse.

Incorrect Orders

• If you receive a different item from what you ordered, please notify us within 7 days of delivery so we can correct the mistake and dispatch the correct item at no additional cost to you.

Refund Processing

• Approved refunds will be processed back to your original payment method within 5–10 business days. For confirmed faulty or incorrect items, any original shipping fees paid will be fully refunded, and we will cover the cost of return freight. Shipping costs are otherwise non-refundable.

How to Request a Return

• Email us at 3.d.prints.jrc@gmail.com with your order number, details of the issue, and supporting photos where relevant.