Refund Policy

Refund Policy - the basics

Change of Mind

• As many of our products are custom-made or printed to order, we do not accept returns or provide refunds for change of mind.

Damaged or Faulty Items

• If your order arrives damaged or faulty, contact us within 7 days of delivery with photos of the issue.

• We will arrange a replacement, repair, or refund in accordance with your rights under the Australian Consumer Law (ACL).

Incorrect Orders

• If you receive the wrong item, please notify us within 7 days so we can correct the mistake at no additional cost.

Refund Processing

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to our error or a faulty product.

How to Request a Return

• Email us at 3.d.prints.jrc@gmail.com with your order number, details of the issue, and supporting photos if relevant.